Return and refund policy

Peptides are perishable, so returns are not possible once an order ships. Here is exactly when a refund or replacement does apply, and how to request one.

1. All sales are final

Due to the sensitive and perishable nature of peptide products, we cannot accept returns or exchanges once an order has been shipped. This policy ensures product integrity and safety for all customers.

2. Quality and compliance

All NuPepta products are handled in GMP certified facilities and tested for purity and sterility. We cannot accept returned products, in order to maintain regulatory compliance and customer safety.

3. Order cancellations

Orders can be canceled before fulfillment only. Once shipped, the order cannot be changed or refunded.

4. Refunds, if applicable

Refunds are only granted in the following cases:

A duplicate or accidental order placed in error, before shipment
A verified defective or incorrect product

Refunds are issued to the original payment method within 5 to 10 business days once approved.

5. Lost or undelivered orders

If a package is lost in transit, or is marked as delivered but not received, contact us within 10 business days of the expected delivery date. We will coordinate with the carrier to track or replace your order as appropriate.

6. Damaged or incorrect orders

If your order arrives damaged, incomplete, or incorrect:

Notify us within 7 days of delivery at info@nupepta.com
Include your order number, photos of the products, and the packaging

We will investigate and, if verified, issue a replacement or store credit at no additional cost.

7. Contact

For help with your order, email us at info@nupepta.com.

See also our shipping policy and terms and conditions.